Hýsa · Booking terms

The English version is binding. Last updated October 2026.

These terms apply to stays booked directly with Hýsa Sp/F, Heygsvegur 33, 100 Tórshavn, Faroe Islands (V-tal 681466) on hysa.fo. Bookings made on Airbnb, Booking.com, Expedia, Vrbo or other platforms follow that platform's terms, except where section 3 says otherwise.

1. Booking and payment

Prices are set per night and follow our live calendar. The price shown at checkout is the price you pay. It includes accommodation, cleaning and any fees and taxes listed.
To book, you register a payment card with our Danish payment provider Frisbii. Nothing is charged when you book.
The full amount is charged to your card 30 days before arrival. If you book less than 30 days before arrival, it is charged when we confirm your booking.
We confirm your booking by e-mail, usually within a few hours.

2. Cancellation and refunds

Standard rate: free cancellation until 30 days before arrival. Nothing has been charged by then. Cancellations later than 30 days before arrival are not refunded, unless otherwise agreed with Hýsa in writing.
Non-refundable rate: no refund if you cancel, change the booking or do not arrive, unless otherwise agreed with Hýsa in writing.
The rate you choose and its cancellation rules are shown next to the price when you book.
Bookings made through Airbnb, Booking.com, Expedia or Vrbo follow the cancellation policy shown on that platform.
To cancel, write to hysa@hysa.fo with your booking code. Any refund is made to the card used for payment.

3. Tourism tax and administration fee (bookings through Airbnb, Booking.com and other platforms)

A local tourism (sustainability) tax of DKK 20 per adult per night applies in the Faroe Islands. Children do not pay.
A one-time administration fee applies: DKK 100 when the tourism tax is up to DKK 60, DKK 150 up to DKK 139, and DKK 250 from DKK 140.
Both are paid through a secure payment link before arrival. The amount is reserved on your card and charged on your check-in day.
On direct bookings, any taxes and fees are included in the price shown at checkout.

4. Card, damage and no-show

Your card is stored securely by Frisbii and is only used in line with our cancellation policy and house rules, for example in case of a no-show or documented damage.
If you do not arrive and have not cancelled, the booking is treated as a late cancellation.
Report damage as soon as possible on the damage report page. Guests are responsible for damage caused during the stay beyond normal wear.

5. During your stay

The home is cleaned before you arrive. There is no cleaning during the stay. Please keep the home tidy and take out rubbish yourself.
Check-in instructions are sent on your check-in day. They are only sent when all payments are completed.
At check-out, please return the key to the key box and send us a photo of it.
No smoking indoors, no parties or events, and no more guests than booked.

6. Complaints

If something is not as expected, contact us during the stay so we can put it right. Complaints after departure must be made in writing within 14 days.

7. Privacy and marketing

We use your details only to handle your booking and stay. Card details are handled by Frisbii and never stored by Hýsa.
If you tick "No thanks" when you book, you will not receive newsletters or offers. You can also opt out at any time by using the link in any e-mail or writing to hysa@hysa.fo. Bookings made through Airbnb, Booking.com, Expedia or Vrbo are not used for marketing.

8. Contact and law

Hýsa Sp/F · Heygsvegur 33, 100 Tórshavn · V-tal 681466 · hysa@hysa.fo · +298 26 12 32 · available 24/7.

Faroese law applies.