Refund Policy

Refund eligibility

Refund eligibility and the refundable amount depend on the cancellation policy for the property and rate selected, as disclosed before booking and recorded in your booking confirmation. A full or partial refund is available when a cancellation meets those conditions.

Late cancellations, no-shows and early departures are refunded only where the applicable booking conditions or law provide for a refund.

Cancellations by Hýsa and payment errors

If Hýsa cancels your booking or cannot provide the booked accommodation and you do not accept an alternative, payments received by Hýsa for the affected, unused accommodation will be refunded. Confirmed duplicate payments and overcharges will also be refunded.

How to request a refund

To request a refund, email hysa@hysa.fo with your name, booking reference, property, stay dates, reason for the request and any relevant payment receipt or supporting information.

Hýsa will review the request against your booking conditions and confirm the outcome, any approved amount and the expected processing time in writing.

Approved refunds are returned to the original payment method; the time until the credit appears depends on the bank or payment provider.

Bookings through other platforms

If a third-party booking platform collected your payment, submit the request through that platform; Hýsa can assist with the booking details.

This policy does not limit any rights you have under applicable law.